Show sidebar

Awaiting Order Arrival

How long does delivery take?

We usually deliver within 2 to 5 working days inside Dhaka and 3 to 7 working days for other districts across Bangladesh.

Do you deliver outside Dhaka?

Yes, we deliver throughout all of Bangladesh via reliable courier services.

Is there any delivery charge?

We offer free shipping for orders over 2,000 BDT. For orders below that amount, a small delivery fee applies depending on your location.

How can I track my order?

You can track your order anytime by visiting the Track Your Order page and entering your order ID.
Tracking details are also sent to you via SMS and email once your order is shipped.

What should I do if my order is delayed?

Delays can sometimes occur due to courier issues or external factors. If your order hasn’t arrived within the expected time, please contact our support team with your order ID — we’ll check the status and assist you immediately.

Ordering & Payment

How do I place an order?

Browse our website, add your desired products to the cart, and proceed to checkout. Fill in your delivery information and confirm your order. It's simple as that!

What payment methods do you accept?

We currently accept:

  • bKash

  • Nagad

  • Rocket

  • Cash on Delivery

  • Visa / Mastercard

  • Direct Bank Transfer

Is Cash on Delivery available everywhere?

Yes, Cash on Delivery (COD) is available in most areas across Bangladesh.

Will I receive an order confirmation?

Yes, after placing your order you’ll receive a confirmation SMS or email with all your order details.

After sales

Do your products come with warranty?

Yes, many products include a limited warranty from the manufacturer or importer. Warranty duration and coverage depend on the specific product.

How can I claim warranty service?

If a product develops an issue within the warranty period, please contact our support team with your invoice, product details, and issue description. We’ll guide you through the warranty process.

Who should I contact for after-sales issues?

You can reach us through the Contact Us page, our Facebook page, or by calling us. Our team will respond as quickly as possible.

Refund

What if I receive a damaged or wrong product?

If your item arrives damaged, defective, or not as described, contact us within 48 hours of delivery. We’ll verify the issue and arrange a replacement or refund.

How do I request a refund?

Message our support team with your order ID and the reason for refund. Once your request is approved, we’ll process the refund through your original payment method.

How long does a refund take?

Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

Can I cancel my order?

Yes, you can cancel your order before it’s shipped. Once shipped, cancellation isn’t possible — but you can request a return after receiving the item as per our return policy.